At VanoTV, we strive to ensure our customers are fully satisfied with our service. Please read our refund policy below to understand your rights and the conditions under which refunds are processed.
365-Day Satisfaction Guarantee
We offer a 365-day satisfaction guarantee to all our customers. If our service does not meet your expectations, you are entitled to request a refund within this period, subject to the conditions outlined below.
Refund Conditions
Eligible Cases for Refund:
- Technical issues that our support team cannot resolve within 48 hours.
- Service downtime exceeding 72 consecutive hours.
- Duplicate payments or billing errors.
Non-Applicable Cases:
- Personal channel preferences or missing specific local channels.
- Incompatibility with your specific device.
- Internet connection issues on the user's side.
- Violation of our Terms of Service.
How to Request a Refund
To initiate a refund request, please contact our dedicated support team:
support@vanotv.comOur team reviews all requests within a Maximum 1 Hour.